Delivery

We just took a call from a customer who'd found a stove she liked the look of online - but was expected to go and pick it up from the other side of the UK herself!  Buying online can sometimes seem cheap, but we're able to match many internet offers now - and the advantage of shopping with us is that you can see the stoves and fires yourself and discuss them with us making use of our many years of experience and expertise in this field.

True, we don't yet deliver across the UK but we offer free local delivery to many areas in London and even parts of Kent too.  For slightly longer distances, we can often deliver for a small charge depending on what we are delivering and where too!

Do come and see us at Westcombes if you're looking for a fire or stove - we have a wide selection in our four showrooms and we're sure you'll find something that appeals.  We're open 10-6, Monday to Saturday.

Buying from a reputable dealer

We've had a number of calls this week from people who've bought fires and stoves online and who are now having problems. Some are having difficulty getting fires or stoves to work properly, others have realised that they would have bought a different stove or fire if they'd had good advice beforehand - and at this time of year, we're also being inundated with calls from people who can't find anyone to fit their fires or stoves - our  fitters are booked up weeks in advance in the run up to Christmas, and we give our own customers priority so that's not something we're always able to help with.

What looks like a cheap online bargain is cheap because you aren't getting the back up and advice that a reputable dealer can offer.  We're seeing more and more people who have come to realise that what looked like a great deal can turn out to be anything but.  We try to match online prices wherever we can, but we also aim to offer excellent customer service, advice and back up - and that's not something you can get with the click of a mouse.