We're glad that Mary Portas raised the issue of High Street parking in her analysis of the problems of the British High Street. Here in Lee High Road, it has become increasingly difficult for our customers to park close to our shop. The local streets are now almost exclusively residents' parking. There are one or two parking bays close to Lee High Road, but the situation is very confusing - on one side of the shop you can park for an hour, but on the other side for only half an hour.
Lewisham Council has said the half hour restriction gives our customers plenty of time - but they've obviously never bought a fireplace from a specialist retailer like Westcombes. Many of our customers like to spend far longer than that discussing their options, looking at all the fireplaces and stoves that we have and considering the relative pros and cons.
Lewisham Council clearly doesn't have much time for the traditional service and expertise that a shop like ours can offer - but fortunately our customers put up with the confusing parking arrangements because it's the service and expertise that they particularly like about Westcombes.
No comments:
Post a Comment