We've had a number of calls this week from people who've bought fires and stoves online and who are now having problems. Some are having difficulty getting fires or stoves to work properly, others have realised that they would have bought a different stove or fire if they'd had good advice beforehand - and at this time of year, we're also being inundated with calls from people who can't find anyone to fit their fires or stoves - our fitters are booked up weeks in advance in the run up to Christmas, and we give our own customers priority so that's not something we're always able to help with.
What looks like a cheap online bargain is cheap because you aren't getting the back up and advice that a reputable dealer can offer. We're seeing more and more people who have come to realise that what looked like a great deal can turn out to be anything but. We try to match online prices wherever we can, but we also aim to offer excellent customer service, advice and back up - and that's not something you can get with the click of a mouse.
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